Introduction and Acceptance

These Terms and Conditions (“Terms”) govern your use of the Kibaria Travel website and services. By accessing or using our site, booking any tours or safaris, or engaging with our content, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

Services Offered

Kibaria Travel provides curated travel experiences, including tours, safaris, accommodation bookings, transport arrangements and related services. We act as an agent between you and service providers such as hotels, lodges, airlines and guides.

Use of the Website

You agree to:

• Use the website for lawful purposes only and in accordance with these Terms.

• Provide accurate, current and complete information when making bookings or enquiries.

• Not engage in any conduct that may disrupt or interfere with the security or functionality of the site.

We reserve the right to refuse service, terminate accounts or remove content at our discretion.

Booking and Payment

• Prices and availability: All prices are subject to availability and may change without notice. We will confirm final prices at the time of booking.

• Deposits and payment: A deposit is required to secure your reservation. Full payment must be made by the stated due date or your booking may be cancelled.

• Payment methods: We accept MPESA, credit/debit cards and bank transfers.

• Cancellation and refunds: Our cancellation and refund policy varies depending on the safari or service booked. Specific terms will be provided at the time of reservation. We recommend purchasing travel insurance to protect against unexpected cancellations.

Traveller Responsibilities

• Health and fitness: You are responsible for ensuring that you are physically capable of participating in the chosen activities. Please disclose any medical conditions that could affect your travel.

• Passports, visas and vaccinations: You must obtain and carry valid travel documents, visas and required vaccinations for all destinations. Kibaria Travel provides general information but is not responsible for ensuring your compliance with entry requirements.

• Behaviour: You are expected to respect local laws, cultures and customs. Inappropriate behaviour may result in removal from a tour without refund.

Third‑Party Suppliers

We arrange travel services with independent third‑party suppliers. We are not responsible for the acts or omissions of these suppliers and cannot guarantee their performance. Any service complaints should be directed to the relevant supplier.

Intellectual Property

All content, logos, graphics, photos, text and software on our website are owned by or licensed to Kibaria Travel and are protected by copyright and other intellectual property laws. You may not reproduce, distribute or create derivative works from any content without prior written consent.

Limitation of Liability

Kibaria Travel strives to provide accurate information and high‑quality services but cannot guarantee error‑free content or uninterrupted operation. To the fullest extent permitted by law, Kibaria Travel and its affiliates are not liable for any loss, injury, damage, delay or expense arising from:

• Acts or omissions of third‑party suppliers, including airlines, hotels and transport providers.

• Illness, weather, strikes, political unrest or other events beyond our control.

• Any indirect, incidental or consequential damages related to your use of our services.

Your sole remedy for dissatisfaction with the site or services is to stop using them.

Indemnification

You agree to indemnify and hold Kibaria Travel and its employees harmless from any claims, damages, liabilities, costs or expenses arising out of your breach of these Terms or misuse of our services.

Changes to Terms

We may modify these Terms at any time. Changes will be effective when posted on our website. Your continued use of our services after changes constitutes acceptance of the updated Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of Kenyan courts.

Contact Information

If you have questions or concerns about these Terms, please contact us at:

• Email: legal@kibariatravel.com

• Phone: +254 (0)7XX XXX XXX

• Address: [Insert Nairobi Office Address]