Introduction

Kibaria Travel (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, make a booking or otherwise interact with us. It also describes your rights and choices regarding your personal data in accordance with applicable data protection laws.

By using our services, you consent to the practices described in this policy.

Information We Collect

We collect personal information to deliver our travel services and improve your experience. The types of data we collect may include:

• Contact details: such as your name, telephone number, and email address.

• Booking information: including passport/ID numbers, nationality, travel preferences, emergency contacts and dietary needs.

• Payment details: such as MPESA numbers, credit/debit card information or bank account details.

• Technical data: IP address, device type, browser type and browsing behaviour on our website (e.g., pages visited, time spent), collected via cookies.

• Communications: records of your interactions with us via email, phone or social media.

We collect this information when you voluntarily provide it to us, such as when you make a booking, subscribe to our newsletter, complete a form or contact our team. We also collect certain data automatically through cookies and similar technologies when you use our website.

How We Use Your Information

We use the collected information to:

• Process bookings, payments and manage your travel arrangements.

• Communicate with you regarding your enquiries, reservations or updates.

• Personalise your travel experience based on your preferences.

• Send marketing communications and offers (you can opt out at any time).

• Improve our website, services and customer support.

• Comply with legal obligations and protect our rights.

Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties only when necessary to provide our services, including:

• Service providers and partners: such as hotels, lodges, airlines, ground transport providers, insurance companies and tour guides who need the information to fulfil your travel arrangements.

• Payment processors: to facilitate secure transactions.

• Government authorities or law enforcement: where required by law or to protect our rights.

These third parties are required to protect your information and use it only for the purposes for which it is disclosed.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, analyse website traffic and improve your browsing experience. You can manage cookies through your browser settings. Note that disabling cookies may affect the functionality of our site.

Your Rights

Depending on applicable law, you may have the right to:

• Access or receive a copy of the personal data we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal data, subject to legal and contractual obligations.

• Object to or restrict certain processing activities.

• Withdraw consent at any time when processing is based on consent.

To exercise your rights, please contact us using the details below.

Data Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure or loss. Despite our efforts, no security measures are perfect; therefore, we cannot guarantee absolute security.

International Data Transfers

Our services may require us to transfer your information to organisations located outside Kenya, for example when arranging travel to other countries. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable law.

Retention of Your Information

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting or reporting requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on our website and indicate the date of the latest update. We encourage you to review the policy periodically.

Contact Us

If you have any questions or wish to exercise your rights, please contact us at:

• Email: privacy@kibariatravel.com

• Phone: +254 (0)7XX XXX XXX

• Address: [Insert Nairobi Office Address]